Refund policy

At Western Ways Inc., customer satisfaction is a top priority. We understand that sometimes a purchase doesn't work out, and we want to make the return process as clear and smooth as possible. Please read the following policy carefully to ensure your return is processed efficiently.

1. Return Eligibility

You may return regularly priced items within 30 days from the date of delivery for a refund, provided they meet the following conditions:

  • Items must be new, unworn, and unwashed
  • Items must have no obvious signs of wear (e.g., stains, rubs, holes, worn soles)
  • Original tags must be attached and intact
  • Items must be free from all odors, including smoke, perfume, or body odor

Any item returned that does not meet these requirements may be rejected and returned to the sender at their expense.

2. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Closeout items
  • Sale items discounted 35% or more.
  • Gift cards
  • Perishable goods or custom-made products.
  • Items marked "Final Sale" on the product page or receipt

We encourage customers to carefully review product descriptions and sizing information before purchasing these items.

3. Return Methods

A. In-Store Returns

Customers are welcome to return eligible items in person at either of our retail locations:

  • Western Ways – Forest: 111 Vista Centre Drive, Forest, VA 24551
  • Western Ways – Roanoke: 2053 Colonial Avenue Southwest, Roanoke, VA 24015

Please bring your order confirmation email or packing slip. In-store returns are the fastest and most cost-effective way to process a return.

B. Mail-In Returns

If returning by mail, please follow these steps:

  1. Email info@westernways.com with your order number and reason for return to receive authorization.
  2. Repackage the item securely with the original packing slip or proof of purchase.
  3. Ship the item to the address below. We recommend using a trackable shipping method.

Return Address:
Western Ways Inc.
Attn: Returns Department
111 Vista Centre Dr, Forest, VA 24551

Note: Return shipping costs are the responsibility of the customer. We do not accept C.O.D. deliveries.

4. Refunds

Once your return is received and inspected, we will notify you via email regarding the status of your refund.

  • Approved refunds will be processed back to the original payment method within 5–7 business days.
  • Original shipping fees are non-refundable unless the return is due to a shipping error or defective product.

5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos and a description of the issue. We will cover return shipping for items deemed defective and ensure a replacement or refund is issued promptly.

6. Return Policy Abuse

To protect our ability to offer a return policy, Western Ways Inc. reserves the right to limit or deny returns at our sole discretion if we detect abuse. This includes, but is not limited to:

  • Excessive returns
  • Repeated returns of worn merchandise
  • Returns made outside the allowable time frame

Customers found in violation may have their return privileges revoked without notice.

7. Exchange Policy

We do not currently offer direct exchanges for online purchases. Items can be exchanged in store. To exchange an item for a different size or style:

  1. Return the original item (if eligible) for a refund
  2. Place a new order for the desired item

This ensures the fastest turnaround and availability of replacement items.

8. Still Need Help?

For questions about your return, feel free to reach out:

📧 Inbox@westernways.com
📞 (434) 385-8011
🕘 Monday–Friday, 9:00 AM – 5:00 PM EST

We're happy to assist you with any concerns!